Refund policy

RETURN & REFUND POLICY

We want you to be happy with your order. Please review the return conditions below before making a purchase.

RETURN WINDOWS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at chenqingyi96@gmail.com. Once we receive your request, we will provide the authorized return address and return instructions by email. Please do not send items until you have received these instructions, as the correct return location may vary. For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law. We cover reasonable return shipping costs for defective, damaged, or incorrect items.

You can always contact us for any return question at chenqingyi96@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chenqingyi96@gmail.com.

United States:
Customers may request a return within 14 days after the last item in the order has been delivered.

European Union:
Customers may exercise their right of withdrawal within 14 days after the last item in the order has been delivered.

RETURN ELIGIBILITY

To be eligible for a return, the item must be unused, unworn, unwashed, free from odors or damage, and returned in its original condition and packaging.

Proof of purchase is required. Please contact us and obtain return approval before sending any product back. Unauthorized returns may not be accepted.

RETURN SHIPPING

For returns caused by a change of mind, the customer is responsible for arranging and paying for tracked return shipping.

Do not send a return until we have provided the correct return address and return instructions.

If an item arrives damaged, defective, significantly different from its description, or if we sent the wrong product, please contact us as soon as possible. We will arrange an appropriate replacement, refund, or shipping solution at no additional cost to the customer.

REFUNDS

We will inspect returned items after receiving them. If the return is approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

For customers exercising the European Union right of withdrawal, we will process the refund within the legally required period. We may withhold the refund until the returned goods or proof of return shipment has been received.

Original express or upgraded shipping charges are non-refundable. Standard shipping provided free of charge has no shipping amount to refund.

CANCELLATIONS

United States orders may be canceled within 1 hour after the order is placed, provided fulfillment has not started.

European Union customers may request cancellation at any time before the order has been fulfilled, in addition to their applicable right of withdrawal after delivery.

PRE-ORDERS

Estimated production and shipping dates for pre-order products are displayed on the relevant product page. A delay in the estimated date does not remove any statutory consumer rights.

FINAL SALE AND EXCEPTIONS

Personalized, custom-made, or specially commissioned products cannot be returned for a change of mind unless required by applicable law.

Gift cards and products clearly marked “Final Sale” are not eligible for voluntary returns.

Final sale restrictions do not apply to products that arrive damaged, defective, incorrect, or not as described where applicable consumer law provides a remedy.

To request a return, cancellation, replacement, or refund, please contact us using the contact information displayed on our website. Include your order number and, where relevant, clear photographs of the product and packaging.